Commitment to Excellence. Exceeding Expecctations. Setting the Standard. Raising the Bar. Leave No Bag Behind.

At one time, all of the above were adopted as the official company slogan of iGosian Airways. Which should remind you that no customer-service business starts out with the goal of being lousy. It just happens over time as corners are cut, employee morale drops, and apathy takes over.

And that is where we find iGosian Airlines. Many complaints have been filed , negative reviews posted, and grievances aired on the twittersphere regarding the lack of customer service of iGosian Airways, specifically in the baggage handling department.

It is such a sad story, especially for the disgruntled. overworked, and underpaid employees. One employee, who wanted to be called Jimmy in order to protect his identity, said the following, “I get it. People want their bags when they arrive. But this ain’t easy, ya know? These groups arrive all at once, and the bags just keep piling up. You end up with a room full of luggage, and it gets overwhelming. What we do is typically just shut the door and try to take a good break. Can we help it if sometimes, or well maybe all the time, we forget to go back and deliver those bags? To be honest, a lot of times we forget which room we left them in. So sue us.”

Which is exactly what some iGosian visitors have threatened to do. Sue the company. However, iGosian Airways is strictly an iGosian company, only doing business in iGosia, and only providing service to iGosia. This makes it very difficult to pursue legal action.

And that only heightens the frustration. One might think that the people of iGosia would step in and intervene worried that this baggage handling incompetency would lead to a decline in tourism. However, iGosians seem to celebrate the failings of iGA. When a young Christina (Stone) Walker learned that her luggage had been lost, she was stunned. In disbelief she asked, “Seriously, where is my luggage?” And the iGosians, out of sheer concern for their reputation, turned that into a T-shirt.

This isn’t to say there haven’t been any bright spots along the way. One whole group of visitors to iGosia somehow located their own luggage one desperate night after iGA had exhausted all their possibilities. Unfortunately, this has never happened again.

And in typical iGosian custom, the executives of iGosian Airways have embraced their futility. After starting with such noble aspirations, they have finally settled on a new and timeless company slogan. In fact, you can find this moxie-filled motto on T-shirts at iGosian gift shops all over the island.

iGosian Airways. Losing Luggage Since 1998.

Sometimes it is best just to be accurate. Got a story? Complaint? Grievance? Hit that comment button and let us know. We promise to make sure your suggestions find their way to a trash can in the office of the iGA President.